Shipping & Pick-Up
WHERE WE SHIP
Due to individual state legislation, certain states do not allow the transport of wine across state lines. As archaic as this is, your ire is best served by writing your state representative to let them know we indeed live in year 2013, not 1813. If you do not see your state listed here, please send support@garagistewine.com a note to arrange shipping to an appropriate address.
You never pay sales tax unless you reside one of the following states: Washington, New Hampshire, North Dakota, or Vermont. There are “dry” counties in New Hampshire and Tennessee; if you live in those states, please be aware of your county’s restrictions when placing your order.
WHEN WE SHIP
To minimize exposure wine is shipped only twice a year in the temperate weather of spring and fall. Orders will be held for free under ideal storage conditions (56 degrees/70% humidity) until shipping is possible. Preserving the provenance of your wine is of the utmost importance to us. For this reason, we will not ship during inclement weather. If you have any questions about this procedure, please contact support@garagistewine.com.
IT IS OUR POLICY TO HOLD YOUR ORDERS UNTIL YOU HAVE PURCHASED A FULL 12-BOTTLE CASE, FOR UP TO ONE YEAR. We do this to save you shipping costs and to make our warehouse more efficient. Please contact us if you wish to have your wine released prior to filling a full 12-pack case, support@garagistewine.com.
ORDER STATUS
The status of your orders allows you to monitor where they are in their journey from the winery to you.
Pre-arrival: Confirmed orders that are traveling to the warehouse. Transit times are estimated in each email offer and updated in the customer center.
Arrived: Orders that are checked in at the warehouse and waiting to be picked up or shipped
Shipped: Orders that have been collected or delivered *
Printed for packing: Your orders are in the process of being packed for shipment once the weather permits.
PICK-UP
You may choose to pick up your order(s). Please use the form on the website to make an appointment.
We appreciate at least 24-hours notice for any pick-up, and for extremely large orders we may need more time. We understand if you happen to be in the neighborhood on last-minute notice. We will try our best to accommodate your request. However, we cannot guarantee a pick-up appointment without sufficient notice.
Warehouse Hours for Pick-up
Tuesday through Friday: 11am to 6pm
Saturday: 10am to 2pm
Sunday and Monday: Closed
Once you schedule the pick-up, the status of your “arrived” wines will then be switched to “shipped” in the customer center. Your orders have been removed from inventory and staged for your appointment. Please allow for some extra time when you are picking up. We want to make sure you receive all available wines in the number you ordered. Please be prepared to collect all of your in stock orders whenever you come in to pick up. If you have any question about a pick-up, please email pickup@garagistewine.com.
While you’re picking up your order, you can now peruse the shelves of our expanded retail area—unique wine and food finds (with tasting notes) from around the world that can only be purchased in our warehouse. Many aren’t even part of our offers. Just passing through Seattle or visiting from out of state? Stop by. You just might stumble upon something special.
FOOD PRODUCTS
The specialty foods that we sell have expiration dates, so it is important that you pick them up in a timely manner. We suggest, in general, within 30 days of arrival—the sooner the better for highest quality.
IMPORTANT
Many of the items we offer are pre-arrivals, some as long as two years in advance (anticipated arrival times are stated on each offer, below the price-line). To take advantage of the lowest possible price, you are charged for your purchase now (not on arrival). You are not charged for shipping until your orders have shipped.
We have an exemplary record of delivery on all wine we offer, whether in-stock or pre-arrival, thus our consecutive nominations as National Wine Retailer of the Year—the only retailer in the U.S. to receive such an honor.
We do the best we can in each email offer to approximate the expected date of arrival, but this is not exact—it can vary by weeks, months, or even a year or more due to winemaker walkabout, honeymoons, unexpected dock strikes, or other factors out of our control. While we work around the clock to ensure your wine arrives to us in the most expeditious manner possible, due to the small business aspect of most of our producers, the biggest source of frustration for our customers is the long lag-time in the receipt of shipments. Even though we approximate arrival dates, ultimately, we have no control over the release date imposed by a winemaker if he/she simply changes his/her mind after the fact (it happens). WE WANT YOU TO GET YOUR WINE, and you will, but you may occasionally have to wait longer than you wish. As they say, "Absence makes the heart grow fonder"...
You will receive all of your in-stock wine twice per year (Fall shipping season – October 15th – Dec 1st; Spring shipping season – April 1st – May 15th). If you do not have full 12-packs, your order may roll over into the next shipping season until you have 12 bottles total to ship (a full 12 bottle case is by far the most economical means of shipment). Contact us if you would you’re your orders shipped prior to filling a case, support@garagistewine.com. With that in mind, Garagiste is not liable for late arrivals or missed birthdays, special occasions, or shipping windows.
By purchasing wine from us, you acknowledge that pre-arrival schedules are not guaranteed and are in a constant state of flux. The good news is that we work harder than anyone to ensure your wine is shipped to you at the very earliest date possible—all with the finest provenance.